Master Your Video Pty Ltd (ACN 632 747 196), trading as The Trusted Voice, is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store, disclose and protect your personal information. By using our website, services, or providing your personal information to us, you consent to the collection and use of your information as described in this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. We encourage you to review this policy periodically.
Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not.
The types of personal information we may collect include:
We collect personal information through a variety of means, including:
We collect and use your personal information for the following purposes:
We take all reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Our safeguards include:
We regularly review and update our security measures to ensure they remain appropriate and effective.
Sensitive information is a subset of personal information that is afforded a higher level of protection under the Privacy Act 1988. This includes information about an individual's:
We will only collect sensitive information where it is reasonably necessary for our functions or activities and only with your consent. Sensitive information will only be used for the primary purpose for which it was collected, unless you consent to its use for another purpose or the use is required or authorised by law.
We may collect personal information about you from third-party sources, including social media platforms, payment processors and marketing tools that you interact with as part of your use of The Trusted Voice services.
Where we collect personal information from third parties, we will take reasonable steps to ensure that you are aware of this collection and the purposes for which the information is used.
We will only collect personal information from third parties where it is reasonable and practical to do so, and where the collection is necessary for one or more of our functions or activities.
The Trusted Voice does not use first-party cookies for advertising or tracking purposes. However, we use third-party services that may place cookies on your device to provide functionality, analytics and integration with external platforms.
The following third-party services may use cookies when you access The Trusted Voice website and services:
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain services.
We may disclose your personal information in the following circumstances:
We will not sell, rent or trade your personal information to any third party for marketing purposes without your explicit consent.
When you visit our website, certain information is collected automatically through your browser or device. This may include:
This information is collected for the purposes of analysing website usage, improving our services and ensuring the security of our systems. Automatically collected data is not used to personally identify you unless combined with other personal information you have provided.
We store your personal information securely using a combination of electronic and procedural safeguards. Access to personal information is restricted to authorised personnel who require it to perform their duties.
When personal information is no longer required for the purposes for which it was collected, and we are not required by law to retain it, we will take reasonable steps to securely destroy or de-identify the information.
In accordance with Australian regulatory requirements, we retain personal and financial records for a minimum period of 7 years. After this period, records will be securely destroyed unless there is an ongoing legal or business requirement to retain them.
You have the right to access the personal information we hold about you. To request access, you may contact us at any time using the contact details provided at the end of this policy.
There is no fee for making an access request. We will respond to your request within a reasonable timeframe, and in any case within 30 days of receiving your request.
If you believe that any personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you have the right to request correction. We will take reasonable steps to correct the information and notify any third parties to whom the information has been disclosed.
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date, complete, relevant and not misleading.
We rely on you to help us maintain the quality of your personal information. If your personal details change — such as your name, email address, phone number or social media profiles — please contact us to update your records.
If we are satisfied that the information we hold is inaccurate, we will take reasonable steps to correct it in a timely manner.
If you are a resident of the European Union (EU) or the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR).
In addition to the rights outlined in this policy, EU/EEA residents have the right to:
To exercise any of these rights, please contact us at string@thetrustedvoice.co. We will respond to your request within 30 days.
Master Your Video Pty Ltd reserves the right to modify, update or replace this Privacy Policy at any time. Changes may be made to reflect updates to our practices, changes in applicable legislation, or improvements to our services.
When material changes are made to this policy, we will notify you by email using the email address associated with your account. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
Your continued use of The Trusted Voice website and services following any changes to this Privacy Policy constitutes your acceptance of the updated policy.
If you believe that we have breached the Australian Privacy Principles or have a complaint about the way we have handled your personal information, please contact us at string@thetrustedvoice.co.
We will acknowledge your complaint within 7 days of receiving it and will investigate the matter thoroughly. We aim to resolve all complaints within 30 days. If we are unable to resolve your complaint within this timeframe, we will notify you of the reason for the delay and provide an estimated resolution date.
If you are not satisfied with the outcome of your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.