Privacy Policy

1.0 Privacy Policy

In this Privacy Policy, ‘The Trusted Voice’, ‘us’, ‘we’ or ‘our’ refers to Master Your Video Pty Ltd (ACN 632 747 196) trading as The Trusted Voice.

The Trusted Voice is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (The Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.aoic.gov.au

This Privacy Policy will outline our administration practises in relation to the information we acquire on The Trusted Voice and affiliated services. At all times, we will strive to uphold the privacy of individuals.

1.1 Privacy Policy Consent  

By using The Trusted Voice services, you consent to the Privacy Policy and its information administration practises.

1.2 Who does The Trusted Voice’s Privacy Policy apply to?  

The Trusted Voice Privacy Policy applies to users of The Trusted Voice’s services. The Trusted Voice users are those who use and/or purchase The Trusted Voice or affiliate services.

2.0 What is Personal Information and why do we collect it?

The Trusted Voice only collects information that is vital to the provision of our services. Personal Information includes information or an opinion that could identify an individual. The information that we collect includes, but is not limited to:

  • names
  • addresses
  • email addresses
  • phone numbers
  • links to your social media profile(s).

2.1 This Personal Information is obtained in a number of ways, including:

  • your submission of web forms
  • consultations we facilitate with you
  • correspondence:

o   via telephone calls

o   by email

o   via our website https://www.thetrustedvoice.co

o   from your website,

o   from other publicly available sources,

o   from cookies and from third parties such as LinkedIn.

  • We do not guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

2.2 How is your information protected?

The Trusted Voice considers our User privacy to be of great importance. That is why we have implemented multiple security measures to ensure that Client data is secure, free from unauthorised access, alteration, disclosure, and destruction. For example, we implement the following security measures:

  • Security procedures within our offices
  • IT security procedures including password protection, site monitoring, firewalls
  • Mandatory confidentiality guidelines for all staff within the business.

However, despite the measures we have in place, data protection is never completely secure. We cannot guarantee the security of your personal information.

3.0 How we Protect and Store Personal Information

The Trusted Voice may hold sensitive information in our facilities. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with the applicable laws and regulations.

The Trusted Voice cannot guarantee that loss, misuse, unauthorised acquisition, or alteration of your data will not occur. Please note that the User plays a critical role in ensuring their own personal information

Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us at the email address listed at the end of this Privacy Policy.

4.0 Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained

For a secondary purpose that is directly related to the primary purpose

With your consent; or where required or authorised by law.

5.0 Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

6.0 Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

The Trusted Voice will occasionally obtain information about you through third party where you consent to the use or disclosure. Information will only be obtained as required permitted by applicable law. Examples of this include public databases, channel partners and social media platforms; and

Where otherwise required or authorised by law.

7.0 Automatically Collected Data

The Trusted Voice receives and stores certain types of data whenever you interact with The Trusted Voice services. Data collected automatically includes any category listed under personal usage information.

8.0 Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

9.0 Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

The Trusted Voice will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

10.0 Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

11.0 General Data Protection Regulations (GDPR)

The General Data Protection Regulations (GDPR) apply to organisations who process data in the EU as well as organisations that offer goods or services to or monitors the behaviour of the people inside the EU. The GDPR applies to all information that can directly or indirectly influence an individual.

The Trusted Voice has prepared itself for the General Data Protection Regulations by providing information as to when The Trusted Voice data is deleted, have provided a transparent overview of The Trusted Voice’s use of the personal information it has collected, detailed how you can exercise your privacy rights.

European Union Residents have the following rights:

You will have the right to withdraw your consent to process your personal information.

You have a right to request The Trusted Voice provide you with a copy of your personal information held by us. This information will be provided without undue delay subject to some fee associated with gathering of the information (as permitted by law) unless such provision adversely affects the rights and freedoms of others.

You have the right to request The Trusted Voice update any of your personal information that you believe incorrect or inaccurate.

Right to Erasure

You have the right to request erasure of your personal information that:

is no longer necessary in relation to the purposes for which it was collected or otherwise processed;

was collected in relation to processing that you previously consented, but later withdraw such consent; or

was collected in relation to processing activities to which you object, and there are no overriding legitimate grounds for our processing.

Right to Data Portability

If we process your personal information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your personal information in a structured, commonly used and machine-readable format, and to have us transfer your personal information directly to another “controller”, where technically feasible, unless exercise of this right adversely affects the rights and freedoms of others.

A “controller” Is a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of your personal information.

Right to Restriction of or Processing

You have the right to restrict or object to us processing your personal information where one of the following applies:

You contest the accuracy of your personal information that we processed. In such instances, we will restrict processing during the period necessary for us to verify the accuracy of your personal information.

The processing is unlawful, and you oppose the erasure of your personal information and request the restriction of its use instead.

We no longer need your personal information for the purposes of the processing, but it is required by you to establish, exercise or defence of legal claims.

You have objected to processing, pending the verification.

Restricted Personal Information shall only be processed with your consent or for the establishment, exercise, or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if the restriction is lifted.

Notification of Erasure, Rectification and Restriction

The Trusted Voice will communicate any rectification or erasure of your personal information or restriction of processing to each recipient to whom your personal information has been disclosed, unless this proves impossible or involves disproportionate effort. We will inform you about those recipients if you request this information.

Right to Object to Processing

Where the processing of your personal information is based on consent, contract, or legitimate interests you may restrict or object, at any time, to the processing of your personal information as permitted by applicable law. We can continue to process your personal information if it is necessary for the defence of legal claims, or for any other exceptions permitted by applicable law.

Automated individual decision-making and profiling

You have the right not to be subject to a decision based solely on automated processing of your personal information, including profiling, which produces legal or similarly significant effects on you, save for the exceptions applicable under relevant data protection laws.

If you believe The Trusted Voice has infringed your rights, we kindly request that you contact prior to lodging a complaint with the relevant authorities so that we may attempt to resolve the dispute. Please contact us at:

[email protected]

12.0 Policy Updates

The Trusted Voice reserves the right to alter and/or modify this privacy policy at any time.  Please review this Policy periodically in case of any changes. If any significant or substantive amendments have been made, we will notify you by email.

13.0 Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy surrounding personal information, please contact us at:

[email protected]

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